Unlimited Horizon "devices" can take up to 24 hours after delivery to appear in your Unlimited Horizon portal
We would always advise having a dedicated internet connection for your hosted PBX phones and a separate connection for your computers. This is the best way to ensure call quality. However for small sites with fast internet connections like FTTC (Fibre To The Cabinet), mixing data and voice may work well and reduce your overheads. It should be noted that if call quality issues arise, this may well be due to internet consumption by the computers
Some broadband routers have a SIP ALG enabled. Often this can cause issues with hosted PBX VoIP calls. It is important that you disable SIP ALG where possible. We have written a blog article which discusses this in more detail
Fair Usage Policy - Unlimited Horizon Hosted PBX
Fair usage policy applies for calling packages with inclusive monthly minutes
‘Unlimited’ is bound to a maximum of 2000 UK landline minutes and 2000 UK mobile minutes per extension, if this number is exceeded you will be charged the standard rate for all minutes used including the 2000 bundled minutes, see rate card for Unlimited Horizon hosted PBX standard rates.
If you are expecting to make significant number of calls, this restriction can be mitigated by purchasing additional extensions in order to benefit from the additional pooled minutes that these extension subscriptions will bring
Multiple subscriptions will have pooled access to these minutes eg 2 extensions will share 4000 minutes to UK landlines and 4000 minutes to UK mobiles allowing one extension to use 3000 minutes so long as the other uses less than 1000.