Unlimited Horizon Hosted PBX


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Unlimited Horizon Hosted PBX
Unlimited Horizon Hosted PBX

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    Working as part of a team - Unlimited Horizon Hosted PBX

  • N-Way Call for convenient collaboration with colleagues
  • Hunt Groups for distributing and allocating calls across your team
  • Call Transfer to any internal or external number
  • Common or customisable settings for Sites, Groups, Departments
  • Hold a call and pick it up on another phone with Call Park with Unlimited Horizon Hosted PBX
  • Answer a group member's phone with Call Pick Up
  • Instant Group Call enabling efficient collaboration
  • Network Coverage

    Working efficiently - Unlimited Horizon Hosted PBX

  • Last Number Redial for convenient repeat dialling
  • Easily make a call with Click to Dial through the user interface or client
  • Assign calls to cost centres using Account Codes with Unlimited Horizon Hosted PBX
  • Use Presence or Pre-set Availability Profiles to manage incoming calls
  • No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection
  • Automatic Callback so that you can stay productive
  • Call your colleagues when they are free using Busy Lamp Keys
  • Show you are unavailable using Do Not Disturb
  • Company directory available from the handset and up to 100 speed dials for your favourite numbers with Unlimited Horizon Hosted PBX
  • Use Call Recording for audit trails, compliance or training purposes
  • Unlimited Horizon Dashboard

    Improving your company image - Unlimited Horizon Hosted PBX

  • Call Waiting ensures you're ready to take your next call
  • Get your messages across with Music on Hold with Unlimited Horizon Hosted PBX
  • Avoid your calls being passed on and on with Diversion Inhibitor
  • Provide callers with menu options for call routing using Auto Attendant
  • Enhance your brand through uploading your company logo and specific adverts
  • CLI Flexibility to allow you to present any number you have permission to call on behalf of
  • Immediate changes available via online portal

    Mobile & flexible working - Unlimited Horizon Hosted PBX

  • Manage incoming calls effectively with Call Forwarding with Unlimited Horizon hosted PBX
  • Home Worker lets you take your profiles and settings to your home office
  • Play a Voicemail message from your desktop, save it or forward a copy to your entire team
  • Never miss a call with One Number Anywhere and Sequential Ringing
  • Keep track of important calls with Call Notify by Email
  • Use your number and preferences, on any enabled phone in your company, with Hot-Desking
  • Use your number and profile on any phone, anywhere with Remote Office
  • Soft phone available for android smart phones and tablets

    Ensuring security/preventing fraud - Unlimited Horizon Hosted PBX

  • Use Call History to view all calls made, received and missed with Unlimited Horizon
  • Bar unapproved call types with Call Barring
  • Allow access to phones using Authorisation Codes
  • Fraud protection and prevention

    Useful Information - Unlimited Horizon Hosted PBX

    Direct Debit Mandate

    Site Details Form

    Please carefully read the terms and conditions for Unlimited Horizon

    Unlimited Horizon "devices" can take up to 24 hours after delivery to appear in your Unlimited Horizon portal

    We would always advise having a dedicated internet connection for your hosted PBX phones and a separate connection for your computers. This is the best way to ensure call quality. However for small sites with fast internet connections like FTTC (Fibre To The Cabinet), mixing data and voice may work well and reduce your overheads. It should be noted that if call quality issues arise, this may well be due to internet consumption by the computers

    Some broadband routers have a SIP ALG enabled. Often this can cause issues with hosted PBX VoIP calls. It is important that you disable SIP ALG where possible. We have written a blog article which discusses this in more detail

    Fair Usage Policy - Unlimited Horizon Hosted PBX

    Fair usage policy applies for calling packages with inclusive monthly minutes

    ‘Unlimited’ is bound to a maximum of 2000 UK landline minutes and 2000 UK mobile minutes per extension, if this number is exceeded you will be charged the standard rate for all minutes used including the 2000 bundled minutes, see rate card for Unlimited Horizon hosted PBX standard rates. 

    If you are expecting to make significant number of calls, this restriction can be mitigated by purchasing additional extensions in order to benefit from the additional pooled minutes that these extension subscriptions will bring

    Multiple subscriptions will have pooled access to these minutes eg 2 extensions will share 4000 minutes to UK landlines and 4000 minutes to UK mobiles allowing one extension to use 3000 minutes so long as the other uses less than 1000.

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