On occasion you may need to recover a Snom phones


Examples of this might be when you have forgotten the admin password, the phone won't start properly, some phone settings are rendering the phone unusable


To recover the phone, follow these steps:



Hold down # (Hold # and then power on)


This will take you into recovery mode


You will then be presented with two options:


1. Settings Reset

2. Recovery via network


Select 1 to reset the settings (This will resolve lost password issues) Select 2 to recover the phone (This will allow you to download recovery firmware)


You will be asked to enter the following information:


IP addr (Valid IP on your LAN)

Netmask (Valid subnet on your LAN)

Gateway (Valid Gateway on your LAN)

Server: (Snom provisioning server)


The phone should now download recovery firmware, install and reboot