On occasion you may need to recover a Snom phones

 

Examples of this might be when you have forgotten the admin password, the phone won't start properly, some phone settings are rendering the phone unusable

 

To recover the phone, follow these steps:

Reboot

 

Hold down # (Hold # and then power on)

 

This will take you into recovery mode

 

You will then be presented with two options:

 

1. Settings Reset

2. Recovery via network

 

Select 1 to reset the settings (This will resolve lost password issues) Select 2 to recover the phone (This will allow you to download recovery firmware)

 

You will be asked to enter the following information:

 

IP addr (Valid IP on your LAN)

Netmask (Valid subnet on your LAN)

Gateway (Valid Gateway on your LAN)

Server: 80.237.155.31 (Snom provisioning server)

 

The phone should now download recovery firmware, install and reboot