3CX Phone System

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3CX Phone System Key Features
  • Complete phone system – Provides call switching, routing & queueing
  • Purchase cost dramatically lower than a traditional hardware PBX
  • Scaleable – Unlimited extensions and phone lines. No proprietary expansion modules needed!
  • Web based configuration & status indication – Easy phone system management!
  • Unified Communications – Receive voice mail via e-mail & see user presence
  • Auto Attendant (e.g. 1 for sales, 2 for support, etc.)
  • Reduce long distance and inter office call costs
  • No more expensive proprietary system phones – Use standard SIP phones
  • Eliminate the phone wiring and make moving offices easier
  • Easy call control, presence and extension management
  • Click to Dial & Call Pop-up for Microsoft Outlook
  • Receive & Make calls via the standard PSTN using VoIP Gateways or cards
  • Save on monthly call costs using SIP trunks, VoIP providers or Skype Connect!
  • Out of the box configuration for many VoIP Providers, VoIP Gateways, Skype™ and IP Phones
3CX Phone For Windows
Key Features
  • Use your work number rather than your personal mobile number
  • Make free inter-office calls from wherever you are to save costs
  • Easily configurable remotely via Email, no hassle setup.
  • CTI mode that allows you to remotely control your desk-phone
  • Seamless out of office or in office detection
  • Integrated 3CX Tunnel bypasses remote firewall or provider issues
  • Transfer and hold calls
  • Manage your own Forwarding Rules
  • Ability to see presence of colleagues, integrated presence search and interaction
  • View call history and call back
  • Company/personal phone book with integrated search
  • Easily setup conference calls, and manage them.
  • Manage voice mail
3CXPhone for iPhone/Android Key Features
  • Make and receive calls from your extension via 3CX Phone System
  • Use your work number rather than your personal mobile number
  • Make free inter-office calls from wherever you are to save costs
  • Easily configurable remotely via Email, no hassle setup.
  • Seamless out of office or in office detection
  • Manage your own Forwarding Rules
  • Integrated chat, message other users of 3CXPhone for free
  • Transfer and hold calls
  • Easily change your status to In or Out of the Office
  • Provision extension details via email
  • Ability to see presence of colleagues
  • View call history
  • Company/personal phone book with intergrated search
  • Easily setup conference calls and manage them
  • Manage voice mail
3CX Professional Edition Key Features

Advanced Real time Queue Statistics

  • Monitor queue status
  • Review the number of callers in a queue

Log agents in and out of queues

Advanced Agent Statistics

  • Time an agent logged in/out of the queue
  • Review the number of answered/unanswered calls
  • Average and longest wait time and more
  • Wallboards

Call Back Feature

  • Allow your customers to hang up and retain their position in the queue
  • The customer is called back when an agent becomes available
  • Call back notification emails are sent to the supervisor

Additional Queue Strategies

  • Round Robin
  • Longest Waiting
  • Least Talk Time
  • Fewest Answered
  • Hunt By Threes – Random
  • Hunt By Threes – Prioritized

SLA Alerts

  • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
  • Events are logged in order to meet customer service requirements
  • SLA notification emails are sent to the supervisor

Listen in

  • Supervisors can screen calls by listening in without the agent and caller knowing about it

Listen and Whisper

  • The supervisor may need to relate some important information to the agent without the customer hearing

Barge in

  • The supervisor can enter the call and assist the agent and customer
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