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Compare 3CX Editions

General Phone System Features Standard Pro
Call Logging
Call Reporting
Blind Call Transfer
Attended Call Transfer
Call Forward on Busy
Call Forward on No Answer
Call Routing (DID)
Call Routing (Caller ID)
Caller ID
Conference Calling
Conference Rooms
Auto Attendant / Digital Receptionist
Record New Voice Prompts From Phone
Voicemail
Music on Hold
Central Phonebook
Call by Name
Different Prompts for Holidays
Call Parking
Call Pickup
Call Queuing
Call Recording
MWI – Message Waiting Indicator
BLF Status Updates
Intercom
Paging
Ring Extension and Mobile Simultaneously
Send Email Notifications for Missed Calls
Music on Hold Playlist or Line In
Dial Codes
Management and Scalability Standard Pro
Web-based Management Console
Configuration Wizard
Real Time Web-based System Status
Integrated Web Server
Backup and Restore
Firewall/NAT Friendly Configuration of External Extensions via Tunnel
Microsoft Windows Server Certified
Integrated Enterprise Database (PostgreSQL)
VMware / Hyper-V
Disable an Extension Temporarily
Management of Group Privileges
Unified Communications Standard Pro
Public SIP ID for Extensions
Advanced Forwarding Rules Based on Caller ID, Time & Type of Call
Receive Voice Mail via Email
Integrate Branch Offices with 3CX Bridge
Standards-based Presence Information
Integrated Fax Server
Receive Faxes via Email as PDF
Superior Mobility with 3CXPhone for Windows, Android and iPhone Standard Pro
CTI Support (Windows only)
Seamlessly Create Conference Calls
View Remote User Presence  
Run as Presence Monitor in Combination with Desk phone (Windows only)
Allow Users to Configure their Own Extension Settings
Make and Receive Calls
Transfer Calls
Shows Incoming Calls
Shows Caller ID
Shows Personal Call History
Divert Calls to Voice Mail
Queue Monitoring (Windows only)  
Shows Status of Other Extensions
Plug and Play Provisioning
Manage Forwarding Rules
Manage Softphones from Management Console
Auto Provisioning
Remote Configure
Includes Tunnel to Avoid NAT Problems
Tunnel All VoIP Traffic Over a Single Port
IP Phone Management Standard Pro
Automatic Phone Provisioning
Manage IP Phones Network Wide from Console
Plug and Play Support for Easy Deployment of IP Phones
Provision all Popular IP Phones with Correct Settings
Restart One or All Phones Remotely
Update Firmware on One or More IP Phones Network Wide
See Firmware Version of Phone
Call Center Features Standard Pro
Advanced Real Time Queue Statistics  
Monitor Queue Status  
Review Number of Callers in a Queue  
Log Agents In and Out of Queues  
Advanced Agent Statistics  
Time an Agent Logged In/Out of the Queue  
Review the Number of Answered/Unanswered Calls  
Average and Longest Wait Time and More  
Wallboard  
Allow your Customers to Hang Up and Retain their Position in the Queue  
The Customer is Called Back When an Agent Becomes Available  
Call Back Notification Emails are Sent to the Supervisor  
Round Robin Queue  
Longest Waiting Queue  
Least Talk Time Queue  
Fewest Answered Queue  
Hunt By Threes – Random Queue  
Hunt By Threes – Prioritized Queue  
SLA Alerts  
Listen In / Whisper / Barge in  
Ring / Hunt Groups
3rd Party Application Integration Standard Pro
TAPI Driver for Integration with Microsoft Outlook and TAP Applications
Microsoft Outlook
Salesforce Integration  
SugarCRM Integration  
Microsoft Dynamics Integration  
HTTP API to Integrate with any Web CRM
Microsoft Exchange 2007/2010/2013 UM  
Microsoft Exchange Contact Phonebook Integration  
Microsoft Exchange Auto Attendant Integration  
SIP Standards Support Standard Pro
Fully Supports RFC 3261
SIP Forking
Establish Standards-based SIP Trunks with other SIP Servers
Devices and Providers Standard Pro
Supports SIP Hardware Phones
Supports SIP Software Phones
Supports VoIP Gateways and Cards
Supports Popular SIP /VoIP Providers
SIP Trunking Support
Create Free Communication Links to Other 3CX Systems
Create Free Communication Links to Other SIP Servers
Codecs (Voice Compression) Standard Pro
G711 (a law and u law)
G722
GSM
Speex
Ilbc
G729 *2
Customer Service and Support Standard Pro
Help Pages and Blog
Community Forums (no 3CX Support)
Email Support *3
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